New regulations from the Financial Services Authority (FSA) come into practice from March 2009 which means that all UK companies that deal with money matters will have to record all their inbound and outbound telephone calls and store the calls for more than six months.
For those financial institutions that don’t already have a call recording solution in place, this news could prove expensive if they opt for a bulky hardware system.
However, there is a more cost effective way of recording inbound calls – without any additional equipment to clutter up the office:
Organisations can simply attach an online call recording solution to a non-geographic telephone number.
0845, 03 numbers etc work alongside existing landlines and mobile numbers simply coupling themselves to existing numbers and allowing you to direct them as you see fit.
Using non area specific numbers for call recording is becoming increasingly popular because of the following:
1. It’s controlled completely online or using the phone and negates the need for physical equipment (hardware).
2. Recordings are emailed to a nominated person as an mp3 file – meaning they can stored in a way that is convenient for them.
3. As you are sent the recordings by file it is very simple to forward files to other people within you organisation or via email for training or listening.
4. The call recording can be set in action instantly at the touch of a key (e.g. by pressing the hash key).
5. Large volumes of recordings can be stored on an external server – freeing up in-house computer systems.
6. Businesses can meet the new legal requirements of the FSA (from March 2009 using this form of phone call recording can help meet the new legal requirements (from March 2009) of financial organisations (as outlined above).
7. By simply activating the system you can do away with having to frantically jot down notes on an important conversation.
8. Choose the calls that you record ensuring your company stays in complete control of what is recorded and what isn’t.
As these points show non-geographic telephone numbers can dramatically increase the flexibility of phone systems – helping people to answer more calls and become more efficient.
The feature I have mentioned so far is just a minute part of what the numbers can do for you.
0845 numbers and non geographic numbers can always have additional features added to their spec:
online call statistics allows your company to see how long a call is and where it has come from, busy periods and missed calls on the 0845 number letting you manage your advertising and helping improve customer service.
This allows them to see: the total amount of calls to all numbers, the location of callers, busy periods and missed calls. This information can assist organisations with their marketing and improving customer service[/spin].
Instant call divert packages give businesses total control over their non-geographic numbers. Whether they have a one number or multiple
numbers, call divert means that they can reroute calls to
different landline/mobile/call answering service at the touch of a key. This control is crucial in the event of landline failure or in an emergency and for this purpose this service can be
without cost with a number, if you know where to look.
Non geographic numbers can be a very useful addition to any organisation – giving them greater flexibility/control over their phone systems and helping them meet their legal requirements – without needing extra office space.
Alphagraphics Offers A Terrific Way To Join The Copying And Printing Industry
You must log in to post a comment.